Telephones & Accessories

FAQs

What Are the Best Office Telephones Available in Australia?

If you’re looking for some of the best office telephones out there, it’s hard to go past our vast array of corded and cordless IP phones. They’ve specialised in the manufacture of internet-enabled business phones since 2002 and remain one of the premier choices for VoIP office telephones.

We highly recommend checking out the entire range on this page and seeing what each phone offers in terms of functionality. 

What’s the Difference Between Cordless and Corded Telephones?

As you no doubt guessed, the difference here is simple. Corded phones are similar to traditional landline phones and are intended to be set and used in one place. They’re a good option if you have a sizeable desk and handle all your work from there throughout the day. 

It’s not just the cord that makes them different. Many corded phones also have a larger cradle for the handset and include larger physical buttons so you can more easily access quick contacts and start conference calls. And because the phones are corded, you may find the call quality is a bit more consistent.

Cordless phones (also called wireless phones) do away with the cord and usually include a charging cradle where the handset can be placed to recharge when not in use. Cordless phones can be better suited to smaller desks or shared workspaces as they’re more compact and are particularly ideal if you prefer to move around when on calls. 

They’re also a fantastic option for businesses such as restaurants and cafes where employees may have to move from place to place and continue handling other tasks while taking phone orders. Call quality on cordless phones typically matches that of corded phones, but they do have a higher likelihood of potential connection issues if you move too far from your wireless router or modem.

How Do VoIP Phones Work for Business?

VoIP stands for Voice over Internet Protocol. Essentially, what this means is that a VoIP telephone doesn’t handle calls through the traditional copper wiring phone system, but rather relies on a digital internet connection to make and receive calls.

This can be beneficial for businesses as it can be easier to set up and get everyone’s work phones connected without the need to have multiple landlines or phone sockets in use at once. It’s often a more cost-effective and efficient option, especially if your business is located in an area with strong internet coverage.

Phones with VoIP capabilities will typically be denoted as VoIP phones or IP phones. Given these phones do rely on a stable internet connection, if your business’s internet becomes spotty or disconnects, you will not be able to make calls through VoIP until the connection is restored.

How Can I Set Up a Business Telephone System?

Setting up a telephone system for your business is contingent on two factors: the first is finding a provider that offers business phone services, particularly Voice over Internet Protocol (VoIP). In general, VoIP is more cost-effective and easier to scale as needed as your business grows.

While considering providers and their associated costs depending on the number of devices you want to be connected, make sure you’ve also taken the time to decide on the business telephones and accessories you need for your operations. 

Would you prefer corded or cordless? Do you want everyone to have a devoted IP phone or could some connect to VoIP through their mobile devices? This will allow you to more clearly project the costs of initial setup and monthly expenses.

Once your plan and devices have been sorted, the final step is to connect each phone to your business’s VoIP plan. Telecom providers may be able to do this for you remotely or may require a technician on-site. If you’re determined to handle most of the physical set-up on your end, we highly recommend being assisted by an IT professional well-versed in VoIP.

Are There Wireless Office Telephone Systems?

Yes, there are several wireless office telephones available that could be the right fit for your needs. While plenty of people can still appreciate corded office phones, wireless phones are ideal if you’re someone who is constantly moving around the office or doesn’t like to sit still during business calls.

As a range of wireless phones available at Office Choice employs VoIP, it means you can be anywhere in the office and easily maintain a connection while within range of your office internet. To confirm a phone is VoIP-capable, keep an eye out for the terms “VoIP” or “IP phone” in the product’s details.

What Are the Best Telephone Accessories for Office Use?

Not every business necessarily needs a comprehensive telephone setup, but for those who handle a high volume of calls (e.g. call centres or sales teams), it’s worth looking at the accessories that can help your team be more effective and organised.

First off, having devoted headsets for your team is an absolute must. Headsets make it easy for employees to take hands-free calls and assist customers and clients without being limited in motion. It’s an essential investment, especially if you have teams who handle over-the-phone sales or customer service enquiries all day. Modern headsets are lightweight and often have battery lives that can last for 18 hours or more when handling ongoing calls before requiring a recharge.

Outside of headsets, other accessories can enhance your operations, as well. This includes Extension Modules, which can enable staff who handle large volumes of calls to easily access 100+ frequent contacts with ease. And if you have older analogue business phones, you can purchase a VoIP Gateway adapter that allows you to integrate these older phones onto a VoIP network.

How Do I Replace the Battery in My Cordless Phone?

When it comes to cordless phones, in general, you typically won't have to worry about replacing the battery for several years. Cordless phones can include a rechargeable lithium-ion battery that lasts around 7.5 hours for talk and 150 hours on standby. Whenever not using the phone, you can place it in the included charging cradle that will keep it topped up.

Luckily, if you do need to replace your battery (e.g. it’s a faulty battery or multiple years old and doesn’t keep its charge as well), you can easily open the phone’s battery cover, remove the current battery and put in a new replacement with ease. Once it’s in, you simply close the battery cover back up and place the phone in the charging cradle until it’s fully charged.

What Telephone System Is Best for Remote Work?

For remote work, we strongly recommend investing in VoIP-capable phones and high-quality headsets for your staff. It’s much easier to get employees connected to the same work phone network remotely through VoIP than it is to set up a hard-wired connection in their homes.

When it comes to headsets for remote work, Logitech headsets prove a popular choice for many businesses.